Help / Support

Support

Last updated 2026-10-01

Contact

Email [email protected]. Include your macOS version, Cue's version from its menu, and what you were doing.

Setup

Cue works with an AI CLI you already use, through the Cue bridge. Download it and follow the steps at Setup.

Troubleshooting

  • A shortcut shows the setup card instead of the text box. The bridge is not running. Start it again (Setup, “Install and start it”, last block).
  • “Cue could not reach the bridge”. The bridge stopped after the request began. Start it again and repeat the request.
  • The shortcuts do nothing. Allow Cue in System Settings, Privacy & Security, Accessibility.
  • Cue cannot see the screen. Allow Cue in System Settings, Privacy & Security, Screen Recording, then quit and reopen Cue.
  • The AR model download failed. Choose Retry next to “AR model” in Cue's menu.
  • A request fails in the CLI. bridge.log in ~/Library/Application Support/cue-bridge shows the CLI's exit status. Check that the CLI works on its own in Terminal and that executablePath in bridge-config.json points at it.